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William Waylett has
extensive operating and consulting experience with utility, government and
financial service organizations; fifteen years experience in leading quality
system implementation efforts. Significant
consulting experience in financial services, government purchasing and materials
(USPS, GSA, OPM). A strong
communicator with a record of accomplishment as a project leader,
facilitator/coach, instructor, team builder, quality/environmental system
auditor and manager of human resources.
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Business Experience
Senior Consultant/PROMAX Consulting
Services, Inc 1996-present
Perform
marketing, course development and consulting, specializing in quality system
implementation, six sigma training, auditing, corrective action strategies,
performance improvement, measurement and environmental system implementation.
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Wrote an ISO 14000 marketing plan for a client, then
developed and delivered a 3-day ISO 14001 Implementation Workshop (1997).
Qualified as Environmental Management System Auditor.
Continue consulting and environmental audits for clients today (2000).
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Teach and implement process management to the
Purchasing & Materials Division of the U.S. Postal Service (1997-1998), with
savings of over $550,000. Received
Postmaster General’s Performance Excellence Award in October, 1997.
Fleet Financial Group,
Inc. 1992-1996
As
Senior Vice President, Director of Quality, responsibility included
developing a strategic plan for and implementing a Quality Management System at
Fleet Financial Group and subsidiaries.
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Developed a Profitability Model that documented $4.4
million profit for every 1% increase in customer satisfaction; implemented
strategies to improve customer satisfaction.
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Implemented a comprehensive, external customer
satisfaction measurement system linked to daily internal measures of customer
satisfaction.
Qualtec Quality Services, Inc.
1991-1992
As
a Consultant, developed and implemented a business and marketing plan to
introduce the ISO 9000 quality system to Qualtec's training and consulting
product line. Qualified as a
Quality Management System Auditor.
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Developed
a 3-day ISO 9000 implementation training course in four months which was
on time and under budget; course development cost was recovered in the first six
months of sales.
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Developed
and delivered 1-day and 2-day ISO 9000 workshops, which have been subsequently
used extensively at various industry trade shows and conventions.
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Wrote a monthly feature article on ISO 9000 for Quality
Digest magazine.
Florida Power and Light
Company 1971-1991
A
leader in the planning and implementation of FPL's quality system beginning in
1981. In 1989, Florida Power and
Light Company was awarded the Deming Application Prize by the Japanese Union of
Scientists and Engineers. FPL is
the first company outside Japan to win this prestigious award for total quality
management.
As
Manager, Technical Support (1990-1991), led 42 engineers and technicians
who conducted power plant air and water compliance tests and efficiency tests,
initiated availability improvements, and provided engineering and training
support services. In 1990, using
quality processes, documented over $900,000 cost savings through streamlined
testing and $21.4 million in fuel savings which accrued to FPL's rate payers
over 15 years.
As
Staff Specialist - QIP Promotion (1989-1990), planned and developed an
aggressive, world-wide promotion program to showcase FPL's dramatic quality
results in fossil-fueled power generation, reporting to Vice President, Power
Resources.
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Reduced Equivalent Forced Outage Rate from 14 percent
in 1985 to 2.77 percent in 1990, which was the lowest rate in the U.S. and
produced annual savings of $8.7 million.
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Improved unit cycling performance to meet system
dispatcher requirements, which produced annual savings of $3 million and capital
cost avoidance of $300 million over 15 years.
As
Manager, Nuclear Training (1985-1989), created a corporate staff training
group and led FPL's effort to develop the performance-based training programs
necessary to achieve accreditation in 1988 by the National Academy for Nuclear
Training. Initiated, justified and
managed a $1.2 million project to develop a Systems Approach to Training (SAT)
course series that resulted in annual contractor cost savings of over $500,000.
Led the nuclear training function through the successful Deming
Application Prize examination. Conducted
seven training system audits for the National Academy of Nuclear Training.
As
Plant Manager (1980-1985), managed FPL's largest power plant, the Port
Everglades Plant, a 1750 MW fossil-fueled station with a staff of 255 employees
and a $20 million annual budget, exclusive of fuel.
Port Everglades Plant had the best operating performance during this time
and was selected as the pilot site for the Quality Improvement Process (QIP).
Because of significant results, selected for an 18 month special
assignment to plan, develop and implement QIP at all FPL power stations (both
fossil and nuclear fueled). Represented Power Resources Department on the Corporate QIP
Development Team for five years, during which time QIP training courses were
developed. Taught QIP courses to
more than 500 FPL managers and all FPL executives.
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